Q: How do I participate in the Pilot Program?

A: Five percent of Texas' residential customers will have the opportunity to select a new Retail Electric Provider in a Pilot Program. Residential customers will receive information on participating in the Pilot Program in their March electric bill.

Residential customers should visit our Web site at www.powertochoose.org to obtain a list of certified Retail Electric Providers.

Residential customers may contact the REPs listed to obtain information about prices, terms and conditions of service offered. Ask each REP for their "Electricity Facts Label," which will provide helpful information on prices and terms and conditions to compare with other REP offers. If the REP you have contacted is offering service at that time, you may go ahead an enroll in the Pilot Program, or you may wish to contact other REPs to compare various product and service offerings.

Residential customers should then make an informed decision on what is the most important to them. Residential customers need not contact their current local utility to switch. Once they have agreed to buy electricity from a REP, the REP will make the switch. The Pilot Program will run from June 1, 2001 - December 31, 2001.

Non-residential customer: Five percent of Texas' non-residential customers, such as businesses and industries, will have the first opportunity to experience electric competition by selecting a new REP in a Pilot Program.

Non-residential customers will receive information on participating in the Pilot Program in their February electric bill. From February 15 - March 15, non-residential customers may visit their current electric utility's Web site to enroll in the Pilot Program. If more than five percent of non-residential customers sign-up for the Pilot Program, a lottery will be conducted to determine who will participate.

By March 21, 2001, information for those customers selected to participate in the Pilot Program will be posted on their current electric utility's Web site. Those customers that are selected should contact a REP and have a contract signed by May 10, 2001 to actually participate in the Pilot Program. The Pilot Program will run from June 1, 2001 - December 31, 2001.

Both non-residential and residential customers also have the opportunity to participate in the Pilot Program through an aggregator, or buying group. Customers may visit the Texas Electric Choice Web site at www.powertochoose.org for a list of aggregators.

Q: I am a non-residential customer interested in participating in the Pilot Program. What is my current electric utility's web site address?

A: www.aep.com
    www.txu.com/e&g
    www.hlp.reliantenergy.com
    www.swps.com
    www.tnpe.com
    www.entergy-texas.com

Q: If I sign up with a new Retail Electric Provider, when will the switch to that company happen?

A: For residential customers, the Pilot Program is based on a first come, first serve basis, and is limited to the five percent of Texas' electric customers.

A lottery may be conducted if more than five percent of non-residential customers sign-up for the Pilot Program. Pilot Program participants will be switched to their selected Retail Electric Provider beginning June 1, 2001. After you decide to switch, you will get a letter confirming that your service has been switched.

Q: Do I have a right to cancel?

A: Yes. You may cancel within seven days from the date of which your terms of service statement is postmarked for mailing to you by contacting the REP. Internet sign-ups include a three-day cancellation period. The confirmation that will be mailed to you will also provide a way to cancel your switch.

Q: What happens if my provider leaves the residential market?

A: If you are a participant in the Pilot Program, you will go back to your current electric utility. After the opening of the competitive electric market on January 1, 2002, several options exist, including selecting another Retail Electric Provider, including selecting Retail Electric Provider affiliated with your current electric utility, or becoming the customer of the designated Provider of Last Resort.

Q: Which companies are other people choosing?

A: Because we are a neutral party I do not have that information available. However, I can send you a provider list that you can shop from or you can get the list from the Texas Electric Choice website at www.powertochoose.org. You should choose the provider that is best for your personal needs.

Q: If I do not choose an electric provider, who will supply my electricity?

A: Your current electric utility will continue to provide you with electricity. On January 1, 2002, a Retail Electric Provider affiliated with your current electric utility will provide your electric service.