Q: Whom do I call if I have an outage?

A: You should call your Retail Electric Provider immediately

Q: Can a provider terminate services?

A: Although a Retail Electric Provider cannot have your electricity physically disconnected, it can terminate your service for certain reasons such as non-payment. If this occurs the customer can select another Retail Electric Provider or obtain electricity from a designated Provider of Last Resort at a standard offer rate. Your terms of service statement will establish the guidelines for termination.