Q: What is Slamming?

A: Slamming is switching your electric service without your permission.

Q: What is Cramming?

A: Cramming is adding charges to your electric bill for optional services without your permission.

Q: How can I make sure I am not slammed/crammed?

A: Preventative measures have been taken to prevent slamming and cramming. First, do not give any provider any account information unless you want to switch to that provider. Second, if a provider change is requested, a terms of service statement will be mailed to you. You have six days from the postmark on that notification to cancel.

Slamming and cramming are illegal in Texas. The Public Utility Commission of Texas will enforce this law. If you think you've been slammed, call the PUC Consumer Hotline at 1-888-782-8477.

Q: I received a letter from a provider thanking me for choosing them, but I did not choose them. What do I do?

A: If this occurs the customer should call the Retail Electric Provider to discuss the situation. If the provider insists they were chosen, the customer should ask the electric provider to send you a copy of the authorization. If the provider cannot provide it, and you think you have been slammed, you should contact the PUC Consumer Hotline at 1-888-782-8477.