Q: Will I receive a rate reduction?
A: The possibility exists for lower electric prices during the Pilot Program, but customers should shop around and make a decision on what is most important to them, whether its prices, customer service or the use of clean energy sources.
Q: Will my bill look different with electric choice?
A: Yes, if you participate in the Pilot Program your bill will look different. However, most Texans will not see a new bill format until the opening of the retail electric market on January 1, 2002.
Q: Will my bill be itemized?
A: It will be up to Retail Electric Providers to design their bills. How they decide to itemize charges is up to them.
Q: Whom do I call with a billing question?
A: Your initial contact should be your Retail Electric Provider.
Q: How are billing disputes resolved?
A: Billing disputes should be directed to your Retail Electric Provider. If disputes cannot be resolved, please contact the Public Utility Commission of Texas Consumer Hotline at 1-888-782-8477.
Q: What portion of the bill am I shopping for?
A: The "Electricity Fact Label" is designed to show the cost of electricity at various levels of consumption, taking into account all of the costs of producing and delivering electricity. It will probably be easier for customers to compare offers from different Retail Electric Providers by looking at the total charges in the Electricity Facts Label.