Q: How can I change providers?
A: If you are interested in participating in the Pilot
should take the following steps:
Five percent of Texas' residential customers will also have the opportunity to select a new Retail Electric Provider in a Pilot Program. Residential customers will receive information on participating in the Pilot Program in their March electric bill.
Residential customers may visit our Web site at www.powertochoose.org to obtain a list of certified Retail Electric Providers.
Residential customers should contact one or more of the REPs listed to obtain information about prices, terms and conditions of service offered. Ask each REP for their "Electricity Facts Label," which will provide helpful information on prices and terms and conditions to compare with other REP offers.
Residential customers should then consider what is the most important to them. Residential customers may switch service to a competing REP by contacting the REP. They need not contact their current electric utility to switch. The Pilot Program will run from June 1, 2001 - December 31, 2001.
If a customer is a participant in the Pilot Program and is interested in selecting a new Retail Electric Provider from the one they originally signed-up with, they should simply contact a new Retail Electric Provider.
During the opening of the competitive electric market on January 1, 2002, customers only need to contact a new Retail Electric Provider.
Q: Is there a penalty for changing providers?
A: There are no switching fees unless you request a special meter reading. You should ask potential Retail Electric Providers about any additional fees or charges. Review your terms of service statement.