Q: How do I participate in the Pilot Program?
A: Five percent of Texas' residential
customers will have the opportunity to select a new Retail Electric
Provider in a Pilot Program. Residential customers
will receive information on participating in the Pilot Program in their March
Residential customers should visit our Web
site at www.powertochoose.org
to obtain a list of certified Retail Electric Providers.
Residential customers may contact the REPs
listed to obtain information about prices, terms and conditions of service
offered. Ask each REP for their "Electricity Facts Label," which will
provide helpful information on prices and terms and conditions to compare with
other REP offers. If the REP you have contacted is offering service at that
time, you may go ahead an enroll in the Pilot Program, or you may wish to
contact other REPs to compare various product and service offerings.
Residential customers should then make an
informed decision on what is the most important to them. Residential
customers need not contact their current local utility to switch.
Once they have agreed to buy electricity from a REP, the REP will make the
switch. The Pilot Program will run from June 1, 2001 - December 31, 2001.
Non-residential customer: Five percent of
Texas' non-residential customers, such as
businesses and industries, will have the first opportunity to experience
electric competition by selecting a new REP in a Pilot Program.
Non-residential customers will receive
information on participating in the Pilot Program in their February electric
bill. From February 15 - March 15, non-residential
customers may visit their current electric utility's Web site to
enroll in the Pilot Program. If more than five percent of non-residential
customers sign-up for the Pilot Program, a lottery will be conducted
to determine who will participate.
By March 21, 2001, information for those customers selected to participate in
the Pilot Program will be posted on their current electric utility's Web site.
Those customers that are selected should contact a REP and have a contract
signed by May 10, 2001 to actually participate in the Pilot Program. The Pilot
Program will run from June 1, 2001 - December 31, 2001.
Both non-residential and residential
customers also have the opportunity to participate in the Pilot
Program through an aggregator, or buying group. Customers may visit the Texas
Electric Choice Web site at www.powertochoose.org
for a list of aggregators.
Q: I am a non-residential customer interested in participating in the Pilot
Program. What is my current electric utility's web site address?
Q: If I sign up with a new Retail Electric Provider, when will the switch to
that company happen?
A: For residential customers, the Pilot Program is based on a first come,
first serve basis, and is limited to the five percent of Texas' electric
A lottery may be conducted if more than five percent of non-residential
customers sign-up for the Pilot Program. Pilot Program participants will be
switched to their selected Retail Electric Provider beginning June 1, 2001.
After you decide to switch, you will get a letter confirming that your service
has been switched.
Q: Do I have a right to cancel?
A: Yes. You may cancel within seven days from the date of which your
terms of service statement is postmarked for mailing to you by contacting the
REP. Internet sign-ups include a three-day cancellation period. The confirmation
that will be mailed to you will also provide a way to cancel your switch.
Q: What happens if my provider leaves the residential market?
A: If you are a participant in the Pilot Program, you will go back to
your current electric utility. After the opening of the competitive electric
market on January 1, 2002, several options exist, including selecting another
Retail Electric Provider, including selecting Retail Electric Provider
affiliated with your current electric utility, or becoming the customer of the
designated Provider of Last Resort.
Q: Which companies are other people choosing?
A: Because we are a neutral party I do not have that information
available. However, I can send you a provider list that you can shop from or you
can get the list from the Texas Electric Choice website at www.powertochoose.org.
You should choose the provider that is best for your personal needs.
Q: If I do not choose an electric provider, who will supply my electricity?
A: Your current electric utility will continue to provide you with
electricity. On January 1, 2002, a Retail Electric Provider affiliated with your
current electric utility will provide your electric service.