Q: What are my rights as an electric customer?
You now have the right to choose an electric provider, which includes the right
to be served by the Retail Electric Provider affiliated with your current
electric utility. No matter what you choose, the PUCT will continue to protect
your rights, which are listed below. If you feel that your rights have been
violated, call the PUC's toll-free Customer Hotline at 1-888-782-8477.
- If you do not choose a different provider,
your current electric utility will still deliver electricity until December
31, 2001. Beginning on January 1, 2002, you will receive your electric
service from a Retail Electric Provider affiliated with your current
- All electric providers must be certified by
the PUCT before they can sell you electricity.
- Your electric service may not be switched
without your permission. This is called "slamming," and it is
- The PUC will still regulate the delivery of
electricity, and monitor the safety and reliability of your electric
- Providers are required to provide you with an
"Electricity Facts Label," which gives you information on their
prices, terms and conditions, generation sources and emissions rates.
- After you sign up with a Retail Electric
Provider, a terms of service statement will be mailed to you regarding your
switch. You have six days from the postmark date of this statement to cancel
the contract if you change your mind.
- Your current electric utility will be
including your name, address and usage information on a list of eligible
customers that is made available to other electric providers. Your current
electric utility will tell you how to keep this information from being
shared with providers if you do not want to be included on the list.
- Retail Electric Providers may not discriminate
based on income, race, color, sex or any other reason determined by law.
- If Retail Electric Provider stops supplying
you with electricity for any reason, you will not lose your electric
- Customers have the right to review the terms
and conditions of their contract and ask questions before finalizing their
- Both cramming and slamming are illegal.